1. Eligibility for Return and Refund

We are committed to maintaining high standards of quality across our pharmaceutical products. All products are carefully checked and packed before dispatch to ensure that they meet the applicable quality and packaging standards. Returns and refunds are accepted only in cases where a genuine product quality-related issue is identified. A product will not be eligible for return or refund for reasons unrelated to its quality, including change of requirement, excess ordering, slow-moving stock, incorrect selection by the customer, or other commercial reasons. Any quality-related concern must be reported to our team within a reasonable period after receiving the shipment. The customer or PCD Pharma Franchise partner must provide complete order details, product name, batch number, quantity affected, and clear photographs or other supporting evidence wherever required.

2. Quality Verification and Return Process

Once a quality-related complaint is received, our concerned team will review and verify the issue. Depending on the nature of the complaint, we may request photographs, videos, batch details, invoices, samples, or other relevant information necessary to assess the product. Products should not be returned without prior communication and approval from our team. Unauthorized returns may not be accepted. The concerned products must be kept in their original packaging and stored according to the recommended storage conditions until further instructions are provided. Approval of any return will be subject to verification of the reported quality issue. We reserve the right to inspect the product and determine whether the concern qualifies as a genuine quality-related issue. Complaints resulting from improper storage, mishandling, unauthorized alteration, transportation after delivery, or failure to follow recommended product storage conditions may not qualify for return or refund.

3. Refund and Policy Conditions

Where a quality-related issue is verified and the return is approved, the company may provide an appropriate resolution, including product replacement or refund, depending on the circumstances and mutual agreement with the concerned customer or franchise partner. Any approved refund will apply only to the products and quantities confirmed to have a genuine quality-related issue. Products from the same order that are not affected by the verified issue will not automatically qualify for return or refund. The company reserves the right to reject claims where sufficient evidence is not provided, the reported issue cannot be verified, or the products have been improperly handled or stored after delivery. All return and refund requests will be evaluated according to the specific circumstances of the case and applicable company procedures. By purchasing or ordering products from our company, the customer, distributor, or PCD Pharma Franchise partner acknowledges and agrees to the terms stated in this Refund Policy. The company may revise or update this policy from time to time to reflect operational, quality-control, or regulatory requirements.