1. Order Processing and Shipping

We are committed to ensuring that all pharmaceutical and healthcare products ordered through our PCD Pharma Franchise network are processed and dispatched in a professional, secure, and timely manner. Once an order is confirmed and all necessary commercial formalities are completed, our team initiates the packaging and dispatch process.

Orders are generally processed during regular business working days. Processing time may vary depending on product availability, order quantity, manufacturing schedules, documentation requirements, and the delivery location. Orders received on Sundays, public holidays, or non-working days may be processed on the next available business day.

All products are packed carefully using appropriate packaging materials to maintain product quality and minimize the possibility of damage during transportation. Where required, additional protective packaging may be used considering the nature of pharmaceutical products. Dispatch details, transporter information, or shipment-related information may be shared with the concerned franchise partner or customer after the consignment has been dispatched.

2. Delivery Time and Service Areas

We supply pharmaceutical products to various locations through reliable logistics, courier, and transport service providers. The estimated delivery period depends on factors such as the destination, transportation method, order size, product category, and availability of logistics services in the respective area.

Delivery timelines communicated at the time of order confirmation are indicative and should not be considered guaranteed delivery dates. Delays may occasionally occur due to circumstances beyond our direct control, including transportation disruptions, weather conditions, strikes, government restrictions, regional disturbances, regulatory requirements, natural events, or other operational issues faced by logistics providers.

Franchise partners and customers are responsible for providing complete and accurate shipping information, including the recipient’s name, business name, delivery address, postal code, and valid contact details. Incorrect or incomplete shipping information may result in delayed or unsuccessful delivery. Availability of delivery services may also differ for remote or restricted locations.

3. Shipment Receipt and Responsibility

At the time of receiving the shipment, the franchise partner, distributor, or authorized recipient should carefully inspect the outer packaging and verify the number of boxes, cartons, or packages against the applicable transport or delivery documents.

In case any package appears visibly damaged, tampered with, opened, wet, crushed, or otherwise affected during transportation, the recipient should immediately bring the matter to the attention of the delivery personnel or transporter and record the condition wherever possible. Any shipment-related discrepancy should also be communicated to our team promptly along with relevant order details and supporting information.

Once a shipment is handed over to the designated courier, logistics company, or transport service, its movement and delivery are also subject to the operational procedures and service conditions of the respective logistics provider. However, our team will provide reasonable assistance in coordinating shipment-related queries wherever applicable.

By placing and confirming an order with our company, the franchise partner or customer acknowledges and agrees to the terms stated in this Shipping Policy. The company reserves the right to update or modify this policy whenever necessary to reflect changes in business operations, logistics arrangements, regulatory requirements, or applicable practices.